New IRCTC Next Generation eTicket online booking System is launched now. You can select New user Sign up link, or goto the existing user login url on the New Indian Railways official website. This page provides irctc next gen website link for various things like linkingtrain ticket booking, cancellation, journey search, Aadhar card number, eticket, reservations etc.
Indian Railway Catering and Tourism Corporation/Customer service number
IRCTC next generation e-ticketing: Compatible to NEW platforms like mobile
Indian Railways are one of the largest Railway system in world carrying millions of travelers each month.
So as per increasing load on servers with millions of users hunting simultaneously for booking online tickets and inquiry for availability of journey tickets, IRCTC has decided to launch NEW next gen e ticketing website.
New system has been made much more easier with the launch of the new next-generation IRCTC website. With new look and feel, this new system is also compatible to all platforms – be it mobile or desktop.
Indian Railways official website is the highest visited website in India & their E-ticketing website is now modified and called as irctc next generation website.
Another modification compared to the old system is that now you will be able to check availability of trains without logging in.
How to login to new IRCTC next generation website?
You need to Sign up the NEw IRCTC Next Generation eTicketing System.
New user registration:
Existing users of old system [ No need to create account again]
Please note that, if you already have user account for the old system, you need not register again but can use the previous login itself. So in that case you can goto IRCTC next generation login page link and then select login from the top menu. Visit the website now.
To link you Aadhar number: Visit this link
|1||Features on IRCTC Next Generation E-Ticketing website||Go to Topic|
|2||7 tips for train ticket booking, cancellation and journey on IRCTC next generation new website||Go to Topic|
|3||IRCTC refund rules 2019||Go to Topic|
|4||How to get live train status Indian railway?||Go to Topic|
|5||Travel Insurance for e-ticket passengers (Optional from Sept 2018)||Go to Topic|
|Info||IRCTC Customer Care Toll Free numbers||Go to Topic|
1) All New Cool Features on IRCTC Next Generation E-Ticketing website:
No LOGIN required for Availability of seats:
- Old website you need to login to check seat availability
- New website, you can inquire / search trains and check availability of seats without login.
Change FONT size !
You can Now change font size throughout the website.
Plan your journey [More user Friendly]
- Choose and apply filters as per departure/arrival time, class, train, and quota
- User Friendly layout for modification of journey details, Availability lookup for other days and fare break up available now.
Wait-list prediction feature added
You can predict the chance of a Waitlisted or RAC ticket getting confirmed on basis of historical booking trends.
Vikalp option [Enhanced]
‘Vikalp’ feature with easy navigation, you can now choose alternate accommodation in case of wait list tickets in different trains including specials.
Fill in separate card per passenger [Prefilled particulars will ensure quick booking experience.]
While ticket booking, you can fill in Separate card for each passenger wherein you can fill details as per passenger requirements.
Manage payment by having multiple banks option
Now you can manage the payment options by marking six banks as preferred banks under My profile section.
My transactions section improved
View booked tickets based on Journey Date, Booking Date, Upcoming Journey and completed journey.
Print tickets, Cancel tickets, Change Boarding point through Vikalp
You can perform multiple activities through booked history like cancellation, printing, request for SMS, selection of alternative train by exercising the option of ‘Vikalp’ and changing of boarding point if required.
Compatibility for multiple platforms [use mobile, tablet, laptop or computer for booking]
NEW IRCTC Next Generation ticket booking system login screen
7 tips for train ticket booking, cancellation and journey on IRCTC next generation new website:
Well as number of my blog readers are facing problems in using this new websites, I decided to post few Tips on how to book tickets, cancel tickets, find out trains etc on this system. I am sure this will be helpful to you during advance booking which will be opening for the Diwali vacations or Ganesh festivals coming up soon.
My small but useful tips will help all Indian Railways passengers, tatkal ticket passengers and those who want to travel in a group:
Tip 1: Check probability of wait-listed ticket
When you book your ticket and it is showing as waitlisted, in that case you can use a new tool introduced by IRCTC on the e-ticketing website, so you will be able to see the probability of a waitlisted ticket getting confirmed.
I am sure this will be more helpful since based on the probability calculations done by the back-end software, to help you make a more informed choice than before. (no more asking to friends what he feels on the confirmation of tickets!)
Tip 2: Book multiple trips in same month (max 12)
For travelers who wants to use the train services frequently during the same month, IRCTC has added an option of booking up to 12 tickets from a login ID in a month.
The base limit is 6 tickets per month, which can be increased up to 12 tickets in a month once you link Aadhaar card to your IRCTC account.
Tip 3: Tatkal ticket booking
First thing is to keep in mind is that the tatkal ticket booking facility is available on first come first serve basis, hence you should make sure to keep all the necessary documents ready.
Second thing that you can check the Tatkal ticket booking timings from IRCTC website instead of asking here and there.
Just for information, online tatkal tickets can be booked on the opening day for AC class from 10:00 AM onwards and for Non- AC class from 11:00 AM onwards.
Note : During booking of tatkal tickets, keep all the required documents handy including Aadhaar or any other ID card.
Tip 4: Group ticket bookings
Remember that bulk bookings are not allowed online through the New IRCTC website or mobile app.
For group size of more than 6 people, you can repeat the procedure multiple times. However, since the website load is high, you may not get remaining seats/berths in the same coach!
So if you want to avoid split seats and get all team in the same coach, you can do so by visiting the ticket booking center nearby like for me it is Pune Railway station.
Tip 5: Food from Menu on Rails App
Now you can check the list of food items along with their prices on ‘Menu on Rails’ app. This will allow you planning if you wish to buy food or carry your own as well as know the budget in advance.
The app will show you the list to passengers who are travelling in Mail or Express trains including Rajdhanis, Shatabdis, Humsafars, Duronto, Tejas and Gatiman Express trains.
Tip 6: Suggest alternative trains option – VIKALP
There is all new option called as the VIKALP which will allow you finding an alternate trains for the route and allot you confirmed seats accordingly.
This new option Vikalp is a boon to those who are trying to book tickets on last minute, if case you are not able to get the desired train, the Indian railway new system will do the work for you, it will find and suggest alternative trains as well as allow you book them in one go.
Tip 7: Refund of tickets
Indian Railways has extensive complex set of rules for refund of tickets.
The rules are applicable as per the situations of asking for cancellation and are mostly time bound.
So it is important when you file the refund claim with railways, so if you are planning to cancel your train ticket, then do read complete document of refund policy and apply properly so that you will not loose any money.
3) IRCTC refund rules 2019
Scenario 1: Your wait-listed train ticket not confirmed.
Scenario 2: You changed the journey plan so now you are not able to travel.
Scenario 3: Cancellation of tickets before the reservation chart is prepared or late running of train services etc.
There are set of rules which allow refund of entire or partial amount or no refund at all by Indian railways.
Important thing to note :
Please note that there are prescribed time limits under which the TDR (Ticket Deposit Receipt) has to be filed to claim a refund. If you don’t respect it, you may not get any refund at all!
Here are different conditions under which the ticket booking amount will not be refunded to passengers by Indian Railways:
1) Tatkal Ticket cancellation after confirmation:
In case of cancellation of confirmed Tatkal tickets, the Indian railways does not grant any refund.
However, in special cases like contingent cancellation or waitlisted Tatkal ticket cancellation, the charges can be deducted as per the existing railway rules and you may get a partial refund.
2) No refund on confirmed ticket:
If you have confirmed ticket and want to cancel it, you must cancel ticket or file a TDR online upto four hours before the scheduled departure of the train. else you will loose all your ticket money.
3) No refund for Reservation against Cancellation tickets
No refund given on RAC (Reservation against Cancellation) e-tickets in case the ticket is not cancelled or TDR not filed online upto thirty minutes before the scheduled departure of the train.
4) Waitlisted i-tickets cancellation
No refund will be given on RAC or wait-listed ticket after thirty minutes before the scheduled departure of the train.
You can cancel the wait-listed tickets at the computerized Passenger Reservation System (PRS) counter upto thirty minutes before the scheduled departure of the train. This is irrespective of the distance.
5) Late running trains: more than 3 hours
This is the most important part to note, if your train is running late than three hours and you did not travel, no refund given by the Indian Railways if the ticket has been cancelled or surrendered or if the request is filed online after the actual departure of train.
No refund will be granted in case of train running more than three hours late and the TDR is filed with this very reason after the actual departure of the train.
6) Ticket booked in premium special trains:
Cancellation of CNF/RAC ticket booked in premium special trains is not allowed.
However, the ticket can be cancelled only if the train is cancelled. In such a case the refund will be granted by PRS system as per extant Railway Refund Rules.
7) Partially confirmed e-tickets:
No refund on partially confirmed e-Ticket against which none of the passengers has traveled and if TDR is filed after 30 minutes before the scheduled departure of the train.
In case of a partially used reserved ticket of Rajdhani Express train, Shatabdi Express train and Jan Shatabdi Express train, Indian Railways does not grant any refund of the amount to passengers.
8) Lost or misplaced I-Ticket:
Refund of money is not granted against lost or misplaced train tickets.
Only way is to report loss to railway authorities so that any misuse of tickets can be avoided.
However, in case of lost, mutilated, torn, confirmed or RAC train tickets, the passenger can ask for a duplicate ticket and can travel on the accommodation reserved for him/her as per the existing railway rules.
9) In case the passenger has not traveled due to ticket in RAC after chart preparation:
No refund of fare will be granted on RAC e-tickets in case the ticket is not cancelled or the TDR not been filed online up to 30 minutes before the scheduled departure of the train.
10) Reservation chart already prepared at originating or previous remote location:
No refund on a ticket with confirmed reservation in case the ticket is not cancelled or TDR not filed online upto four hours before the scheduled departure of the train.
No refund will be given on RAC e-tickets in case the ticket is not cancelled or TDR not filed online up to 30 minutes before the scheduled departure of the train.
4) How to get live train status Indian railway?
IRCTC train then train tracking provides the following information.
- The current location of the train.
- Indian railway time and delay time.
- Expected time to reach a particular railway station.
- Train path and route live on the map.
Steps to track your train status
- Go-to the website of the train tracking service here
- Enter your train name or train number or station name to track the train.
- If the train you have selected is running then the route of the train will be presented to you along with the current location of the train.
- The train is represented by an arrowhead on the train route, you can click on this arrowhead to check the details like the scheduled stops, current station, next station, train delay time, train timetable etc.
How to check live status of your train on Mobile?
You can spot a train to get the following information –
- the current location of the train.
- delay time of the train.
- the expected time of the train to arrive at a particular railway station.
- the complete route of the train on the map.
Follow the below steps to spot a train on mobile
- Go to Spoturtrain on mobile click here.
- You can spot your train by train number or train name or station name to spot the train.
5) Travel Insurance for e-ticket passengers (Optional from Sept 2018)
Applicable from 01 Sep 2018 onwards:
— Travel Insurance for e-ticket passengers will be optional.
— Premium can be paid by the customer during Reserved e-tickets booking.
— If you wish to take “Passenger Travel Insurance” click a ‘Yes’ option provided for Travel Insurance in Passenger Reservation Form.
Eligibility : Age of 5 years and above and only for Indian citizens. Citizen of foreign countries are not eligible for this scheme.
Refund Rule on IRCTC Travel Insurance :
Passenger Travel Insurance amount paid at the time of booking is not refundable in any case, whatever may be the reason.
IRCTC Customer Care Toll Free numbers
|0755-3934141||New Customer care number From 01 May 2018|
|0755-6610661||New Customer care number|
|011 39340000||Old customer care number Customer care executive may ask you to dial above numbers|
|011 23340000||Old customer care number|
|011 23345400||Fax no|
|044 25300000||Chennai Customer Care No|
|18001801295(if calling from BSNL/MTNL)||IRCTC SBI card helpline No|
|011 39340000 (for 7 Digit Ticket ID)|
011-23340000 (for 7 digit Ticket ID)
0755-3934141 (for 5 Digit Ticket ID)
0755-6610661 (for 5 Digit Ticket ID)
|If Forget User ID and Password|
Email Ids – Only for tickets booked through irctc website
|email@example.com||For railway SBI card helpline|
|firstname.lastname@example.org||For other queries on your IRCTC SBI card account|
|email@example.com||Mumbai Suburban Season tickets|
IRCTC Registered Office Address
Indian Railway Catering and Tourism Corporation Ltd.,
B- 148, 11th Floor, Statesman House,
Barakhamba Road, New Delhi, 110001
Tel: 011-23311263 / 23311264
If you wish to know about latest Pune to Lonavla local train timetable then – Download it here